Support
Last updated: 2026-10-04
How can we help?
Email us at the address below with your iPhone model, iOS version and what happened. We answer personally, usually within one or two business days.
Restore purchases
If you already paid for Pristly Pro and it does not show as active, open the subscription screen in the app and tap "Restore purchases" with the same Apple ID you used to buy.
Cancel your subscription
Subscriptions are managed by Apple: iOS Settings → your name → Subscriptions → Pristly. Refunds are also handled by Apple (reportaproblem.apple.com).
Your data
Your properties, reports and photos live only on your iPhone; we have no copy. If you switch phones, share the reports you want to keep first.